Catching People Doing Things Right

The Heart of A Leader, By Ken Blanchard

** Note from Coach O: I was doing some spring cleaning and found a book I read some time ago: “The Heart of A Leader”, by Ken Blanchard. I have been taught by my pastor/mentor, Dr. AR Bernard, that we should occasionally revisit a previously read book or article because: we SHOULD be at a different place in our leadership & will see things we did not see before. Well, it is TRUE!

I will be sharing things from this quick read – but robust book on the “Heart of A Leader”. It’s a collection of Mr. Blanchard’s “favorite sayings” (as he put it) I hope you read something that helps you and inspires you to be a better leader!

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“The key to developing people is to catch them doing something right”

~ Ken Blanchard & Spencer Johnson – One Minute Manager
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Catching people doing things right is a powerful management concept. Unfortunately, most leaders have a genius for catching people doing things wrong. I always recommend that managers (coaches) wander around their organization catching people doing things right.

But I remind them, that effective praising must be specific. Just walking around and saying “thanks for everything” is meaningless. If you say, “Great Job” to a poor performer and “Great Job” to a good performer you sound ridiculous to the poor performer and “demotivate” the good performer.

Catching people doing things right provides satisfaction and motivates good performance. But remember, give praise immediately, make it specific, and finally, encourage people to keep up the good work. This principle can also help you shine at home. It’s a marvelous way to interact and affirm the people in your life.

Coach O’s “3 Pointers”: 3 Things For Us To Consider:

1. What are you consistently known for? Catching people doing things right…or wrong?
2. When we DO give praise, is it immediate or three days later? Is it specific?
3. Do we praise people in our family as passionately, and as OFTEN as we do our players and coaches? (Hmmm)

(Think on these things and resolve to Improve TONIGHT!) I know I have things to work on! 🙂

I’m your partner in the pursuit of excellence!

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